What are we tracking?
The City of Brandon operates the Provincial 911 Centre for municipal Manitoba (outside the City of Winnipeg). Call takers are trained to ask a few brief questions to help determine which agency is required. E911's job is to connect the caller as quickly as possible to the appropriate/agency. Each 911 event requires multiple phone calls to coordinate.
How are we measuring this?
911 call volumes are recorded by the centre's call taking software. These statistics are automatically reported to managers within the centre on a weekly and monthly basis.
What progress are we making?
In the summer of 2018, the City of Brandon started using a new IP-based call taking software system. This system has offered the City the ability to track phone trends like never before. As more data becomes available, the centre will be able to make more informed staffing decisions based on more accurate call volume statistics.