Emergency Calls within Brandon

What are we tracking?

The City of Brandon operates the Provincial 911 Centre for all areas outside the City of Winnipeg. Of the more than 157,000 requests for service 911 receives each year, a large portion of those come from our City. This data is reflective of the number of incoming 911 requests received from within Brandon.

 

 

How are we measuring this?

Brandon's Provincial 911 Centre receives 911 requests from rural Manitoba and coordinates those requests with other provincial and municipal agencies such as ambulance, police, fire, and hydro. Using our IP-based call taking software, E911 tracks these phone trends using many data points. The software allows us to pull out statistics, reported monthly, regarding incoming and outgoing 911-related phone calls.

What progress are we making?

Call takers are trained to ask a few brief questions to help determine which agency is required. E911's job is to connect the caller as quickly as possible to the appropriate/agency. Each 911 event requires multiple phone calls to coordinate. 2019 was the first year we have broken the provincial stats down to reflect our specific city. We expect call volumes to increase year after year.